CloudPBX v8 — Now Available
The Communication Platform Built for What's Next
CloudPBX v8 brings together AI-powered voice agents, live transcription, intelligent CRM routing, and a fully unified contact center — giving your teams the tools to communicate faster, smarter, and at any scale.
WHAT'S NEW IN V8
AI-powered voice agents with 24/7 inbound call handling
Live call transcription streamed to any destination
Intelligent CRM routing based on real caller data
Unified contact center across web and desktop
Centralized AI Hub for managing all AI providers
True stereo recording with per-participant audio channels
Real-time webhook event publishing for seamless integrations
Event Publisher
Real-Time Event Integration for CloudPBX
A centralized CloudPBX service that enables administrators and developers to publish system events via webhooks for seamless integrations, automation, and custom workflows.
Event Publisher
Event Publisher enables CloudPBX to publish real-time call events to external systems through webhooks. These events can be consumed by popular automation platforms such as Zapier, n8n, Diffy, or any compatible workflow or middleware solution.
Once received, automation platforms can parse the event data and trigger actions instantly, turning CloudPBX into an event-driven communication hub.
Archiving Improvements
Scalable and Reliable Call Recording Archiving
Enhances performance by accelerating recording offloading, reducing server load, and ensuring stable operation in high-volume environments.
Archiving Improvements v8.0
CloudPBX v8 introduces a smarter, faster archiving engine that keeps up with high call volumes and ensures every recording is archived reliably.
Whats improved:
Concurrent uploads replace slow, one-by-one processing
Smarter detection logic ensures no recordings are left behind
Scales effortlessly with growing call volumes
Business impact
Faster offloading of recordings
Reduced storage pressure on PBX servers
Improved system stability and reliability
Stereo Recording Improvements
Stereo Recording Improvements
Enhanced Call Clarity & Analysis
Records each call in true stereo format
Separate audio channels for each participant
Enables clear distinction between speakers
Key Benefits
Records each call in true stereo format
Separate audio channels for each participant
Enables clear distinction between speakers
AI Hub
Centralized Management for All AI Capabilities
Provides a unified interface to easily discover, configure, and manage AI features while improving visibility and reducing complexity.
Flexible and Centralized AI Provider Management
Simplifies integration and control of multiple AI services, enabling tailored, cost-efficient deployments across all features.
AI Providers — Key Benefits
Unified Management
Configure once per Customer, not once per feature.
Multi-Provider Support
Configure once per Customer, not once per feature.
Flexible Usage Scopes
Right provider, right job: assignable per scope.
Contextual Setup Workflow
A setup that adapts to the provider: guided, not guessed.
Voice Agents
One Engine — Countless Ways to Serve
Handles inbound calls, minimizing reliance on human agents while supporting guided conversations, smart routing, and easy handoff to a live agent when needed.
Key Capabilities
24/7 availability
Answers calls automatically — even outside business hours.
Smart IVR & routing
Covers multiple topics in one call and routes by conversation context.
Transfer & end-call tools
Built-in handoff to queues, ERGs, extensions.
Agent-to-agent handover
Transfer between specialized agents (e.g. generic → sales) with context.
MCP integration
Connect to any external system needed (CRMs, ticketing, calendars etc).
Full visibility in CDRs
Call logs Transcript, Events, and Info tabs for review.
Key Benefits
Built-In Service
Not a third party add on
Provider Flexibility
OpenAI · xAI · Eleven Labs
Flexible Across Use Cases
Built to support a wide range of use cases
Extensible via MCP
Connecting to your systems and performing actions
Live Transcription
Instantly Streamed and
Ready To Be Sent
Anywhere You Need It
A built-in service that transcribes calls in real time and streams the text out to a destination of your choice. Recording, processing, and delivery all happen on the server side, so users can plug the text feed straight into their own apps and workflows.
Process
How it works?
Supported AI Providers
Configure once, then enable per ERG, Queue, or Extension. Credentials must have Real-Time Speech-to-Text enabled to be selectable.
OpenAI
Deepgram
AWS
Two Next Steps
Step 1
Set up a WebSocket destination
Set up the endpoint that will receive transcription text in real time.
Step 2
Decide what to do with the stream
Display it, store it, route it to analytics — whatever your use case requires.
Key Benefits
Real-Time
Text streams as the call happens - not after.
Choice of AI
OpenAI, Deepgram, Google and AWS
Anywhere It's Needed
Delivered over Websocket to your destination
Scalability
Across queues, ERGs and extensions
Communicator
Upgraded Desktop and web, same conversations.
Built for everyone — agents, supervisors and everyday users.
Redesigned and enriched Communicator web & new desktop app — simpler, more intuitive experience, with Contact Center lite and advanced functionalities across all editions accessible from anywhere, due to real-time updates and minimal setup and learning effort.
BETTER EXPERIENCE
Redesigned login screen
Unified voice tab
Improved transfer
Full-color app branding
Dark mode
UI meeting improvement
CONTACT CENTER
CC features on Web app
Supervisor permissions
Dashboards — no license
Wallboard for voice
Conversation history with notes and additional details
CC LITE DASHBOARDS
ERG dashboards
Wallboard, Members and Live Calls overview
Detach mode
Permission based access
Unified and Restructured Voice Tab
All voice-related features are consolidated into a single tab, providing faster and more intuitive access to conference creation, dialpad controls with simplified and enriched call transfer options — transfer to ERG and Dial groups now included on web.
Full Color Branding
Allows partners to fully brand the new desktop app with real-time visual preview, improving white-label offerings and shortening go-to-market cycles.
Contact Center
Contact Centre on Web & Desktop App
Unified UC&CC App
Calls, chats, emails, SMS, team chat, meetings and dashboards — all in the same window.
Restructured Voice Tab
All voice-related features in one tab — every conversation, contact, and CRM record in context, with subject, notes, feedback forms and dispositions at agents' fingertips.
Expanded Conversation History Across Channels
Past interactions now include additional call types, notes, subject and conversational details — impacting key KPIs such as handling time and customer satisfaction.
New Wallboard for Voice Channel
Dashboards are now enriched with a new, detachable Wallboard which simplifies one-app visibility into queues and agents. Supervisors are empowered to detect issues early and keep performance on track.
Contacts Module
Contacts Module in CloudPBX & Communicator
One Contacts module with contacts management options for all users. Available on all editions.
Key Components and Permission Levels
Unified contacts list
CloudPBX, OSC, Communicator
Contacts widget during conversations
Voice, Messaging, Emails
360 View
Complete contact visibility
Visible to everyone in the organization. Shared address book.
Scoped to a specific department or team and company admin.
Only the owner and company admin can see and manage. Private contacts.
Contacts List in CloudPBX
Contact list with management options — add, edit, delete, upload through CSV — and granular permissions (global, assign to departments or users) giving administrators full overview and control in one place.
Contacts Management in Communicator NEX
By empowering Communicator users to add their own contacts and assign permission levels, the Contacts module becomes more flexible and usable — putting contacts management in the hands of those in direct contact with customers.
Contacts Management During Active Conversation
Manage, link, and unlink contacts on the fly during voice calls or any other conversation — capturing the most important contact details in real time, preventing the risk of losing critical information.
CC Lite
Key CC Capabilities, Now On All Editions
Contact centre essentials with no complexity and no premium price.
ERG Dashboards & Wallboard
Near real-time view of team performance, active calls and member engagement — enabling faster decisions, better coaching, and balanced workloads.
ERG Callback
Skip the wait, not the call. Keeps customers engaged while improving agent efficiency.
Scheduled Reports
Automated reporting with key performance insights delivered on schedule.
ERG Wallboard & Dashboards
Real-time operational visibility for faster decisions and improved coaching.
- Faster decisions
- Better coaching
- Balanced workloads
New CRM Module
Your CRM, where every conversation already lives.
CHALLENGES WITH EXISTING CRM
Built only for voice; no scope for chat or other channels.
Heavy synchronization process.
Slow, repeated loading degrades the agent experience.
Single CRM limits departments with different needs.
Each call creates several CRM entries instead of one clean record.
Unable to adapt to varied workflows and use cases.
Custom CRM option lacks the flexibility customers expect.
✓Multi-CRM per tenant
Different CRMs running side-by-side per department.
✓CRM access & permissions per user
Granular per-user access and role permissions across CRMs.
✓OAuth + Basic auth
Modern authentication with broad CRM compatibility.
✓Flexible data management
Adaptable workflows that scale with the business.
✓Automatic logging
Voice and chat logged automatically across devices.
✓Final-outcome logging
One clean record per call — no duplicate events.
✓Advanced CRM routing
Smarter voice routing based on CRM data.
✓Odoo + improved Custom CRM
Prebuilt Odoo support and a richer Custom CRM API.
✓Customizable widgets
Each user lays out CRM widgets the way they prefer.
✓In-call notes & subjects
Add notes and subjects directly during voice calls.
✓Match & rematch records on the fly
Attach calls and chats to the right record in one click.
✓Access to transcripts & recordings
Call recordings, chat transcripts and AI transcription from CRM.
CloudPBX v8 — Now Available
CRM Routing for Voice Channel
Smarter calls from the first ring. Every customer reaches the right person, instantly.
Key Benefit
CRM Routing for Voice automatically sends every incoming call to the right destination based on the caller's CRM data, delivering faster, more personalized service without manual intervention. The same intelligent routing can be powered from any HTTP middleware — no native CRM integration or paid provider license required.
New CRM Routing for Voice Functionality
Route inbound calls based on CRM data/fields
Match CRM records by Caller-ID or DTMF
Options and rules for multi-CRM and multi-model data sources
Triggered actions — Dial, Hang Up, or Play Recording
Customizable destinations — Extensions, ERG, IVR
Custom routing from any HTTP endpoint or middleware — no paid CRM license required
Get Started
See It in Action
Explore how CloudPBX v8 powers modern communication workflows — from real-time event publishing and AI-driven voice agents to live transcription and unified contact management.